We bought our son the WowWee Flytech Dragonfly for his birthday. We followed all directions on how to plug the thing in and charge it and...nothing. Went back and checked directions again and re-plugged to charge and...nothing again. We even had a neighbor who is an engineer look at it and HE said it wasn't working. I went onto the WowWee website and sent an email to customer service.
Here is what I wrote: "Hello. I purchased this toy at the end of October and gave it to my son for his birthday present at the end of November. We followed the directions exactly, put the batteries in the remote, plugged the charger from the dragonfly (in the off position) into the remote and let it charge for 20 minutes. When we tried to turn the dragonfly on and turned the controller on, the light on the controller came on but nothing happened with the dragonfly. It didn't move, fly, or anything and no sensor lights came on. It basically doesn't work. I would like a replacement or a refund."
A whole 5 days later, here is the reply I got: "I am sorry you are having a hard time with your dragonfly. Please make sure the following information below is accurate:
-Using a new pair of alkaline batteries
-The cord from the remote is plugged into the Dragonfly properly
-Remote is turned ON
-Dragonfly is turned OFF to charge
Please advise if anything differs.
Sincerely,
WowWee Customer Service"
What the fuck? I believe that's what I told them I ALREADY did in the email I sent to them. How shitty is it that I can't even get customer service from them?
So today I emailed them back and said "Yeah... that's basically what I said I already did in my email to you. I went back and tried everything again...just in case and still...nothing. Can I please have a refund or replacement now?"
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